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General

Your use of this Website, mobile site and mobile applications constitutes your agreement this Privacy Policy. If you cannot agree with all these terms, please exit this Website, mobile site and mobile applications. Please note that other companies may have their own privacy policies.

 

What personal information does ALFONDOQ collect?

ALFONDOQ may collect identifying information from you when you utilize the ALFONDOQ website, mobile site and mobile applications:

• Your name, address, telephone numbers, email address and preferred method of payment and booking details.
• When you book online, or order products or services, ALFONDOQ will collect your billing information, transaction and credit information.
• ALFONDOQ may also ask you to provide information regarding your personal or professional interests, demographics, experiences with its products, and contact preferences in order to provide you with further services or information about its products and services.
• Some pages on the ALFONDOQ website, mobile site and mobile applications use cookies. Please see the “Cookies Policy” section below for more information about cookies.
• Tracking statistical information collected as you navigate through our sites such as traffic hits. This is stored purely for analytical purposes, and is entirely anonymous.

How does ALFONDOQ use personal information?

ALFONDOQ uses the personal information. It collects from you to help it understand your needs and to help it provide you with a better service, and in particular for the following reasons:

• To assess what special offers and services we can offer you.
• To process your request on purchasing our product(s) and service(s) and confirm your travel arrangements.
• To improve our products and services.
• For our own marketing purposes, such as sending you updates on our latest offers and promotions.
• Checkout reminder and assistance services. When you use our website, mobile site and mobile applications, your email address may be collected as you fill in the Passenger Details section.
• We may contact you using these details to remind you to complete your booking and/or offer our assistance (in case, for instance, you were suffering from technical difficulties). This is an optional service

Does ALFONDOQ share my personal information with anyone else?

ALFONDOQ may send personally identifiable information about you to other companies or people when:

 

• We have your consent to share the information with our affiliates and with selected marketing partners, including ALFONDOQ Holidays, to enable them to send you promotional materials about products or services
• We need to share your information to provide the service, product or information you have requested
• We are legally obliged to provide personal information and booking details to governmental authorities, including customs and immigration officials. We may share information in the aggregate to assess marketing and sales performance. ALFONDOQ is required to provide information to the relevant customs and immigration authorities.

 

Correcting or updating your personal information or marketing preferences

If you believe that any personal information ALFONDOQ is holding about you is incorrect or incomplete, or if you want to change your marketing preferences regarding direct mail promotions, please contact ALFONDOQ as soon as possible by writing an email to us from contact page. ALFONDOQ will revise any information that is incorrect, or update or change your information or preferences. It may take several weeks to implement the changes.

Minors

ALFONDOQ cannot distinguish the age of persons who access and use its website, mobile site and mobile applications. If a minor (according to applicable laws) has provided ALFONDOQ with Customer Data without parental or guardian consent, the parent or guardian should contact ALFONDOQ to remove the relevant Customer Data and unsubscribe them.

Data security

ALFONDOQ is committed to ensuring that your information is secure. In order to prevent unauthorized access to, or disclosure of, any of your personal information, ALFONDOQ has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information it collects. In order to protect the security of your data, ALFONDOQ uses encryption technology when collecting or transferring sensitive personal data such as credit card information.

Newsletter

We will occasionally inform you about our special offers and new services via your e-mail address. You only receive our newsletters after subscribing. If you do not want to receive the newsletters anymore, you can unsubscribe anytime by using the link ‘unsubscribe’ on the newsletter. After receiving your request, we will not send you any further newsletters and we will delete you email address from the distribution list.

Links to other website, mobile site and mobile applications

This website, mobile site and mobile applications may contain links to enable you to visit other website, mobile site and mobile applications. Please note that ALFONDOQ does not have any control over other website, mobile site and mobile applications. Therefore, ALFONDOQ cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites. Such sites are governed by their own privacy policies and not the ALFONDOQ Privacy Policy.

How we use cookies

A cookie is a piece of text placed on your computer’s hard drive to help analyze web traffic. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

ALFONDOQ uses cookies to track which pages are being used by whom. This helps ALFONDOQ to analyze data about web page traffic and improve this website, mobile site and mobile applications in order to tailor it to customer needs. ALFONDOQ only uses this information for statistical analysis purposes and then the data is removed from the system. Denial of a traffic log cookie should not prevent you from using this website, mobile site and mobile applications. You can configure your Internet browser to accept or reject cookies or to notify you when a cookie is set (check the “Help” menu of your browser to learn how to change your cookie preferences.) However, certain features of this website, mobile site and mobile applications will not be available to you if you reject the cookies.

Amendments to this Privacy Policy

ALFONDOQ may amend this Privacy Policy from time to time. Use of the website, mobile site and mobile applications after the effective date of the amendments constitutes acceptance of the amended terms and conditions. We reserve the right to apply the amended terms to the information we have already collected, subject to any legal constraints. You should read and review this page regularly to see if there have been any changes.